Terms & Conditions – Organisations

Our booking process is as follows:

  1. Organisation to complete in full and return the booking form via email to Another Level Training Ltd.
  2. Another Level Training Ltd will acknowledge receipt of booking form and reply with an invoice and joining instructions.
  3. 50% of the course fee is to be paid in advance. When payment is received by Another Level Training Ltd, the course is confirmed.
  4. Any courses booked are only provisional, until a completed booking form and required payment has been received.
  5. Details of Contact, Company, Invoicing Address, Contact Telephone and all delegate names (these can be provided at a later date as long as they are received prior to the course date), must be provided.
  6. Booking forms must be sent by email to hello@anotherleveltraining.co.uk
  7. The completed booking form acts as a binding acceptance of the terms laid down in this document.

Payment

  1. 50% of the course payment must be made prior to commencement of the training course. If payment is not received prior to the training course start date, the course will not be able to be delivered.
  2. The remaining 50% of the course fee is payable on completion of the course.
  3. Course certificates will be sent on full receipt of payment.
  4. Our payment terms are strictly 30 days from the date of the invoice.
  5. Courses booked within 30 days of the start of the training course, must be paid upon receipt of the invoice.
  6. Our preferred method of payment is BACS details are on the invoice. Alternatively, you can pay by cheque however the cheque must be CLEARED in our account prior to the course commencement.
  7. Please note: we currently DO NOT take card payments.
  8. Interest will be charged at 5% of the original invoice amount, immediately after the due date of the invoice.
  9. Further interest of 5% of the last invoice total will be charged for each 30 days outstanding thereafter.
  10. Please note if payment is not received for an individual candidate booking, prior to course commencement and your delegate does not attend the course booked, our cancellation charges will apply.

Cancellation Policy

Unless other arrangements have been made with Another Level Training Ltd, our cancellation charges will apply:

% of invoice total

  • Over 30 days prior to scheduled course date:  Nil
  • Within 30 days of the scheduled course date:  20%
  • Within 10 working days of the scheduled course date:  50%
  • Within 5 working days of the scheduled course date:  100%
  1. Notice of cancellation must be confirmed in writing to us by email (hello@anotherleveltraining.co.uk).
  2. In this event, a confirmation will be forwarded to you advising of any refund due.
  3. Refunds will be made within 30 days of cancellation receipt.
  4. Another Level Training Ltd reserves the right to cancel any training course, prior to
  5. the training course start date. In the case of a cancellation by Another Level Training Ltd, a full refund or transfer to another course date will be offered.
  6. In the case of a last-minute cancellation Another Level Training Ltd will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.

Postponement Policy

Postponements must be agreed with Another Level Training Ltd in writing.

Postponements will incur fees as per the cancellation policy, unless otherwise agreed with Another Level Training in writing.

% of invoice total

  • Over 30 days prior to scheduled course date: Nil
  • Within 30 days of the scheduled course date: 20%
  • Within 10 working days of the scheduled course date: 50%
  • Within 5 working days of the scheduled course date: 100%
  1. Another Level Training Ltd reserves the right to postpone any training courses.
  2. In the case of a postponement by Another Level Training Ltd, a full refund or transfer to another course date will be offered.
  3. In the case of a postponement Another Level Training ltd will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.

Other:

All delegates booking information and invoicing details fall under data protection and WILL NOT be shared with any other party, other than the relevant Awarding Body, without express prior permission.

By submitting the booking form, you are confirming that you have read, understood and agree to the terms and conditions as laid out in this document.

Terms and Conditions – Individual

Terms and Conditions – Individual

Our booking process is as follows:

  1. Organisation to complete in full and return the online booking form or send the completed downloaded form, via email, to hello@anotherleveltraining.co.uk
  2. Another Level Training Ltd will acknowledge receipt of booking form and send joining instructions within 7 days of the start of the course.
  3. 100% of the course fee is to be paid in advance. When payment is received by Another Level Training Ltd, the course is confirmed.
  4. Any courses booked are only provisional, until a completed booking form and required payment has been received.
  5. The completed booking form acts as a binding acceptance of the terms laid down in this document.

Cancellation Policy

Unless other arrangements have been made with Another Level Training Ltd, our cancellation charges will apply:

% of course fee

  • Over 30 days prior to scheduled course date: Nil
  • Within 30 days of the scheduled course date: 20%
  • Within 10 working days of the scheduled course date: 50%
  • Within 5 working days of the scheduled course date: 100%
  1. Notice of cancellation must be confirmed in writing to us by email (hello@anotherleveltraining.co.uk).
  2. In this event, a confirmation will be forwarded to you advising of any refund due.
  3. Refunds will be made within 30 days of cancellation receipt.
  4. Another Level Training Ltd reserves the right to cancel any training course, prior to the training course start date. In the case of a cancellation by Another Level Training Ltd, a full refund or transfer to another course date will be offered.
  5. In the case of a last-minute cancellation Another Level Training Ltd will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.

Postponement Policy

Postponements must be agreed with Another Level Training Ltd in writing and a booking onto a future course confirmed

Postponements will incur an administration fee of £15.

  1. Another Level Training Ltd reserves the right to postpone any training courses.
  2. In the case of a postponement by Another Level Training Ltd, a full refund or transfer to another course date will be offered.
  3. In the case of a postponement Another Level Training ltd will not refund travel, accommodation or other expenses incurred by the delegates or the delegate’s organisation.

Other:

All delegates booking information falls under data protection and WILL NOT be shared with any other party, other than the relevant Awarding Body, without express prior permission.

By submitting the booking form, you are confirming that you have read, understood and agree to the terms and conditions as laid out in this document.